Privacy Policy for OnitServices L.L.C Effective Date: July 1st, 2025
- Introduction
OnitServices L.L.C (“Company”, “we”, “our”, or “us”), headquartered in Seattle, Washington, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information through our website www.OnitServices.org, booking platforms, and associated services. This policy complies with all applicable federal, state, and international laws including the California Consumer Privacy Act (CCPA/CPRA), California Online Privacy Protection Act (CalOPPA), Children’s Online Privacy Protection Act (COPPA), and the General Data Protection Regulation (GDPR). - Scope and Applicability
This Privacy Policy applies to all individuals who interact with OnitServices L.L.C, including but not limited to customers, contractors, website visitors, and app users. It applies to services including residential cleaning, auto detailing, TV mounting, junk removal, and any future services offered. This policy also applies to data collected via platforms such as SimplyBook.me, Jobber, Stripe, Zapier, and other tools we use. - Information We Collect
We collect both personally identifiable information (PII) and non-identifiable technical data, including:- Name, phone number, email, and service address
- Booking preferences and appointment history
- Social logins (e.g., Google or Facebook) for account creation
- Payment details (processed securely through Stripe; we do not store credit card information)
- Images (e.g., before/after service documentation with consent)
- Device, browser, IP address, geolocation, and session data
- Communications via email, SMS, or contact forms
- How We Collect Information
- Information is collected through:Simplybook.me
- Booking forms and account registrations
- Communication through email, phone, or SMS
- Use of social logins (Google/Facebook)
- Use of cookies and website analytics tools (e.g., Google Analytics, Meta Pixel)
- Workflow automations (e.g., Zapier integrations)
- Service team uploads of job photos or notes
- Use of Information
Your information may be used to:- Provide and manage services (e.g., booking, dispatch, reminders)
- Facilitate payment transactions and invoices
- Personalize your user experience
- Improve website performance and user support
- Send updates, promotions, and marketing (with your consent)
- Ensure compliance with legal and tax obligations
- Track service quality and internal training
- Legal Basis for Data Processing
We process data on the following legal bases:- Consent (e.g., marketing opt-ins, image capture)
- Contractual necessity (e.g., for fulfilling bookings)
- Legal obligations (e.g., taxes, fraud investigations)
- Legitimate business interests (e.g., quality control, customer support)
- Data Sharing and Disclosure
We do not sell your personal data. Information may be shared with:- Stripe (payment processing)
- SimplyBook.me and Jobber (scheduling and dispatch)
- Zapier (workflow automation)
- Contractors providing services on our behalf
- Legal authorities if required by law
- All vendors and contractors must meet privacy and data protection standards
- Cookies and Tracking
We use cookies and similar technologies to improve user experience and measure website performance. You may control cookie preferences through your browser. Tools include Google Analytics, Meta Pixel, and others that may collect anonymous traffic data. - Data Retention
We retain data only as long as necessary:- Service records: up to 7 years (for tax/legal compliance)
- Analytics: 26 months
- Photos: Until job completion or user request for deletion
- Customer support communications: up to 3 years
- Your Privacy Rights
Depending on your location, you may:- Access, correct, or delete your data
- Withdraw consent at any time
- Opt out of marketing emails
- File a complaint with regulatory bodies
- To exercise these rights, contact us at: Contactus@onitservices.org
- Children’s Privacy
We do not knowingly collect data from anyone under 13 years old. If a parent or guardian believes a child has submitted data, please contact us for removal. - International Transfers
While we are a U.S.-based company, data may be stored on international servers via third-party providers. All vendors adhere to GDPR-compliant transfer protocols. - Security Measures
To protect your data, we implement:
13a. Data Breach Notification
In the event of a data breach involving your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable laws. Notifications will be sent via email or posted on our website.- SSL encryption on all forms and payment pages
- PCI-compliant payment systems via Stripe
- Limited access protocols for internal use
- Regular audits and vulnerability assessments
- Updates to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on our website and, when significant, sent via email. Continued use of our services constitutes agreement to the updated terms. - Stripe Payment Disclosure
All payments are processed through Stripe, which is PCI-DSS Level 1 compliant. Payment data is tokenized and encrypted. For more info, visit https://stripe.com/privacy - Service Expansion Clause
This policy applies to all existing and future services under OnitServices L.L.C. Any newly added offerings (e.g., landscaping, moving, appliance installs) will be governed by this policy unless stated otherwise. - Media & Image Use
With your consent, we may take before/after photos for verification and training purposes. These will not be used in marketing without written permission. You may decline image use at any time. - Account Creation via Social Platforms
If you use Facebook or Google to sign in, only basic info is accessed to facilitate account creation (name, email, photo). No posts or activities are shared to your account. This may include metadata such as time zone, locale, and device language settings. - Future Notice
As our company and services evolve, we will adapt this policy as necessary. It is your responsibility to review updates. Significant changes will be clearly communicated to all users. - Contact Information
For any privacy-related questions:- Email: support@onitservices.com
- Mailing Address: OnitServices L.L.C, Seattle, WA 98103