Cancellation & Refund Policy for OnitServices L.L.C Effective Date: July 1st, 2025
At OnitServices L.L.C, we understand that unexpected situations arise. However, to respect our team’s schedule and maintain an efficient schedule, we have established the following cancellation and refund policy for all services booked with OnitServices L.L.C.
- Cancellations
Appointments must be canceled at least 24 hours before the scheduled start time to avoid a penalty. Cancellations must be submitted via email, text, or through our booking platform. Cancellations made less than 24 hours in advance will result in the forfeiture of the deposit paid at the time of booking. For the same day booking appointments are made for the same day they are scheduled, no cancellations are permitted, and no refunds will be issued once the booking is confirmed. Clients who fail to show up or are unavailable at the scheduled time may be charged the full amount of the service, at the sole discretion of OnitServices L.L.C. - Rescheduling
Clients may reschedule their appointment one time at no additional cost, provided the request is made more than 24 hours in advance. Rescheduling requests made within 24 hours of the appointment may require a new deposit and are subject to availability. Same-day bookings cannot be rescheduled. Clients may not continuously reschedule to avoid cancellation fees. - Refunds
Once the 24-hour cancellation window has passed, all deposits are strictly non-refundable. If a client is dissatisfied with the service, they must notify OnitServices L.L.C within 24 hours of job completion. While we do not offer refunds, we may provide courtesy touch-up or service credit at our sole discretion. If OnitServices L.L.C cancels the appointment for any reason, such as emergencies or internal scheduling issues, the client will be given the option to reschedule or receive a full refund of their deposit. - Non-Entry Clause
It is the client’s responsibility to ensure our team has proper access to the service location at the scheduled time. This includes providing accurate gate codes, entry instructions, or ensuring someone is present to allow access. If we arrive at the location and are unable to enter due to locked doors, unanswered calls, missing instructions, or safety concerns, the service will be marked as a no-show. In such cases, the client will forfeit the deposit. - Add-On Services
Additional services such as extra rooms, laundry, exterior window cleaning, or other custom add-ons are non-refundable once added to the booking. Add-ons cannot be removed or declined on-site. Any modifications to added services must be made at least 24 hours before the scheduled appointment. - Weather & Safety Conditions
If weather conditions prevent a service from being completed, such as rain for auto detailing or unsafe exterior environments—OnitServices L.L.C reserves the right to reschedule the appointment at no penalty to the client. The original deposit will be transferred to the new appointment. If the service location is deemed unsafe or hazardous, OnitServices L.L.C may cancel or pause the service and reschedule it without penalty. - Late Payments
Final service balances are due within 72 hours of job completion. If payment is not received within that window, a late fee of $25 may be applied. Continued failure to complete payment may result in account suspension and the cancellation of future bookings. - Client Responsibility
By scheduling and booking a service with OnitServices L.L.C, the client agrees that they have read and understood this cancellation and refund policy. It is the client’s responsibility to provide accurate information, communicate any changes in a timely manner, and ensure access to the service location. The client accepts the terms outlined above regarding deposits, cancellations, refunds, and scheduling.
Contact Information
If you have any questions or concerns regarding this policy, feel free to reach out:
📧 Email: Contactus@OnitServices.org
🕒 Support Hours: 8:00 AM – 5:00 PM, Monday to Saturday